Dear Netflix, It’s not me it’s you. I cancelled my account just before the 60% price increase kicked in. I took the exit survey because I wanted to let you know why. You didn’t give me that chance. The closest item to my answer was “I want to cut costs.” While that’s somewhat true, it’s [...]
WindowShade X I complained just over a year ago that Unsanity’s WindowShade X, a utility that provides better minimization options than just shoving more stuff in my dock did not yet have a working release for Snow Leopard. As it turns out, Unsanity released it seven month later (this past April, 2010)—hey guys, an email [...]
I’ve written before about some excruciatingly poor customer service experiences. The web is a great platform for it. But, I don’t think we share great experiences often enough. About a year ago, we were shopping for a white suit for our little Tobin. It was a painfully morose thing: we were looking for something to [...]
I’m stuck in Atlanta. I booked on Priceline.com. I needed to be in Atlanta for a day, so flew in late last night via Frontier Airlines. On the first leg of the trip (with Frontier partner, United), the flight left 20 minutes late because a computer failure required all baggage to be processed manually. Fortunately, [...]
A friend of mine recently accepted a position at Boise State University, and documented the numerous customer service troubles he encountered along the way. It’s a bit long but worth reading. I’ve highlighted his main points here. As customers, we search for someone to blame, but only because we want a problem fixed. The person [...]
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