I’ve written before about some excruciatingly poor customer service experiences. The web is a great platform for it. But, I don’t think we share great experiences often enough.
About a year ago, we were shopping for a white suit for our little Tobin. It was a painfully morose thing: we were looking for something to bury [...]
I’m stuck in Atlanta.
I booked on Priceline.com. I needed to be in Atlanta for a day, so flew in late last night via Frontier Airlines.
On the first leg of the trip (with Frontier partner, United), the flight left 20 minutes late because a computer failure required all baggage to be processed manually. Fortunately, the [...]
A friend of mine recently accepted a position at Boise State University, and documented the numerous customer service troubles he encountered along the way. It’s a bit long but worth reading. I’ve highlighted his main points here.
As customers, we search for someone to blame, but only because we want a problem fixed. The person who [...]
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